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RETURNS

Our returns policy lasts 14 days. After this period has expired we will be unable to offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. The packaging must also be undamaged.

If you wish to return an item, please email info@13futures.com and we will provide you with all the relevant information needed to get the item back to us.

Please note, all items returned without prior contact via email, will not be processed.

  

REFUNDS (IF APPLICABLE)

Once your item is received and inspected we will send you a confirmation email. Providing the item is in a resellable condition your refund will then be processed.

Your original payment method will be refunded within 3 days. Please allow up to a further 5 business days for your bank or card provider to process your refund.

Sometimes only a partial refund may be granted. Reasons for this include:

- Item is not in its original condition

- Item is returned outside the 14 days return period

Every return is reviewed on a case by case basis. However, we will always do our best to ensure you are satisfied with the outcome.

 

SHIPPING

To return your order, please email info@13futures.com with your order number quoted as the subject.

You are responsible for paying all shipping costs associated with your return, including any import fees.

Please consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for any shipments lost in return transit.